Deposits - Please note that all deposits are strictly non-refundable - This is to cover our time commitments made to the project and date booked for your job, amongst other things such as pre-project pre-flight admin and prep. You can read more about our non-refundable deposits on our 'T&Cs in Full' page. 

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Cancellation fee – 50% of contracted day per contracted day if cancelled before leaving or arriving at the location. 

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Cancellation On-Site - If cancelled when leaving for a job, on the day or when on/nearly on location, the full rate for the booking would apply. This is to mitigate unrecoverable costs for the prep, kit hire, and the day booked out for your job.

 

Inclement weather fee – We charge an inclement weather fee of £75 for jobs that cannot be rescheduled and £45 for jobs that can be rescheduled, to mitigate unrecoverable costs. 

 

Date Move Fee – If job moved by the client after initial admin planning and paperwork has been started, a fee of £95 will apply. 

 

Safety Briefing – Avatar Drones pilots will always have a safety briefing on site (unless using a drone under 250g where it is deemed safe not to do so). It is not required that those on site sign to agree they have understood the safety brief, however, this helps us keep track of who has and has not read them. This is covered in the half/full day’s cost and any accident or injury resulting from those not reading the safety briefing or following the procedures, Avatar Drones and its pilots, associates or owners cannot be held responsible. 

 

Neighbours – To ensure maximised safety when flying a drone, we may notify neighbours within a 50-100m vicinity of where the job is taking place. This is also covered in the half/full day’s cost. See below for general disputes/complaints, as well as those to do with neighbours.

 

Disputes/Complaints - It is good practice to notify the police prior to any flight (or series of flights) commencing and therefore Avatar Drones may advise the necessary agencies that flights are taking place. If a complaint or dispute arises between the developer or our pilot(s) and an individual (such as neighbour) during the flight or job, you indemnify Avatar Drones and all associated parties against liability in that dispute unless the pilot has been negligent. Avatar Drones will have been granted permission to operate on site and therefore any disputes arising will be between the hiring company and the complainant. 

 

Privacy – where we are filming/photographing properties which residents already live, it is the hiring company/landlord’s responsibility to ensure residents are notified of aerial activities, photography, or video, to prevent a breach of privacy. This includes where we will be shooting at buildings or properties with windows, to ensure curtains are closed, (or opened with anything which could be included as a breach of privacy, out of the way, or out of direct view from the window). In the case where we capture photographs and/or video of any items or people which make up for a breach of privacy within these photographs/video, and they are published, the legal responsibility lies on the hiring company/landlord as they will have been aware of our presence on that date and have had the legal responsibility to notify residents. Where we spot that a photograph/video shot has an item or person which could be included as a breach of privacy within the image/video, we will do our best to remove it/them from the photograph in editing or will not use that footage at all. 

 

ATC – In certain regions Air Traffic Control must be notified ahead of each flight. If for any reason ATC decline the request to operate on a particular date, you will be liable for the date move fee. We will do our best to accommodate a new date within that week, however, if not, the cancellation fee would apply, and you agree to pay the sum in full, without dispute. 

 

Copyright – We own the copyright and ownership to all footage shot, however when purchasing our services, we will license you rights to use the footage as agreed beforehand (in your case: on your social media platforms, LinkedIn, Instagram, Facebook, Twitter, TikTok, etc, your website, YouTube and portfolio, as well as to be used to showcase to (but not limited to) clients/investors). Our footage cannot be sold on or used in any other way to make profit, or to be provided to other companies who may want to use the footage. In the case where other pages or companies want to use our footage, please connect us with them via email: avatardrones@hotmail.com or phone: 07392 184394 and we will be more than happy to discuss footage licencing for them. 

 

Footage – You have requested X visits to your project in Location across the progression of the build. At the current agreed price of £_____ + travel & any fees, your price includes __________, as well as _________.

We will also be creating _____ (any additional marketing content), and image edits at _______ (price agreed). 

 

For project confidentiality reasons you may not wish for us to release footage to our social media platforms immediately. Please let us know this information in the notes section below. Failure to do so will mean that we will start releasing content as soon as we are able to. If you notify us after we have posted a piece of content, we can seize all posts from that point onwards however the previous posts may stay up. 

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Editing of Images - When booking our services, we will either be providing you with all the original JPEG photographs or enhanced and edited images. Upon receiving the footage, do not edit images further as this can ruin the look of the photographs. Our images will have been correctly edited on a colour-accurate screen. Editing images further without experience or adding artificial filters can completely takes away the professional look for the images. If you wish to change the look of any images for whatever reason, please reach out to us and we will make any changes you wish for. 

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Requested angles and video/photography style – At the beginning of the project, we will ask you if there are any specific shots or angles you wish for us to achieve for you. Upon this request/list, we will do our best to capture these for you, provided they do not breach health and safety, aviation regulations, or laws. If you do not advise us as to angles you wish to be captured on-location, we will capture photographs, videos and angles that we believe look best, using our skills and experience. We take no responsibility if angles or shots you wish for, that have not been clearly put forward in writing or in the notes section below, have not been captured. It is your responsibility to advise us as to what you would like to be captured if there are specific shots. 

 

Revisions - We will always do an initial edit and send to the client to check that the overall look is as they wish, text is worded correctly, logos are in the desired place, logos have been used, etc. On this feedback, we will make the necessary and required changes before exporting the final product. (Note: this ‘revisions’ term relates to video editing, not photographs) 

 

Upon receiving the final product, if you are still not satisfied, any additional changes will cost £75 (per revision). 

This £75 revision covers the time to text re-edit, re-adjust logos, and other non-major adjustments before processing, rendering and exporting. If you require a full re-edit, the cost of re-editing will be applied. 

 

Music & Audio Licensing - We hold a licensing contract with Epidemic Sound for music. "Commercial" covers as follows: "You're a freelancer or a business creating commercial productions" | "Covered for social media, online platforms and websites" | "Simple clearance for client productions" 

 

This license covers you for social media marketing, Instagram, Facebook, Twitter, LinkedIn and your Website. Please let us know when and where you post it so that we can add it to our subscription whitelist. This will prevent you from getting copyright strikes. Under their 'commercial subscription music license' terms and conditions, they cover what you are not allowed to do with videos that contain their music. [3.4 | 1. 2. & 3.] Click Here to view their T&Cs in full 

 

If you wish for us to use music/audio which we do not have the rights to use, we can do this, however, the licensing responsibility will be on you if the music/track owner or licensing authority reach out to us regarding a breach by using the music/audio. Avatar Drones, its owners, associates, and anyone in relation to the company will not be held responsible for this or for using the music/audio in an edit which has been used upon your request. 

 

Project Overrunnings - When starting a project, we will ask for the project or build schedule. Our quote and visit(s) amount will be based off this schedule. In the case that a project overruns, we will need to re-assess the project quote as we will be working for longer than expected. 

 

 

We pride ourselves on being client focused and will do our best to accommodate your wishes providing they do not contravene the Drone Code, aviation laws or general health and safety regulations. 

Any additional comments and notes regarding the project by client i.e. what footage will be used for, marketing schedule, whether footage can be posted immediately or kept confidential until a certain date, etc to be put below + any specific shots you require to be captured: *followed by text box for notes*

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We look forward to working with you.

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Robert Siddle

Managing Director, Avatar Drones